14th November 2018

Federated4Health is committed to protecting the privacy and personal information of people using our website and our services. We take great care in adopting practices and supporting technology to ensure our services remain safe and secure.

As a registered company in England and Wales we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information. This privacy policy explains how we collect, store and use personal data about you when you use our website and our services.

Please read this privacy policy summary carefully. The full, detailed privacy policy is available here.We recommend that you print and retain a copy for your future reference. F4H may change this policy periodically and update the relevant page on the website. You should check this page from time to time to ensure that you are up to date and happy with any changes. This policy was last updated on the date shown at the top of the page.

Who We Are:

Federated4Health Ltd. Is a provider of NHS services and the not-for-profit trading company of the Haringey Federation for General Practice and Primary Care, a network organisation of the NHS GP Practices in Haringey. Our Company Number is 10180486 and we are registered in England and Wales. Our Registered Address is:

Hornsey Central Neighbourhood Health Centre, 151 Park Road, London, N8 8JD.

You can email us at:

Harccg.enquiries.f4h@nhs.net

We regard the fair and lawful treatment of personal data as very important for maintaining confidence between you and us.

How We Collect and Use Your Personal Information:

When you access or browse the website or otherwise deal with us by telephone, email or in other ways, we may collect certain information from you, including:

  • Your name
  • Your address
  • Your phone and email details

All data is stored in line with our retention policy, available in our full Privacy Notice Document mentioned above.  on our website.

We may use your personal data:

  • To monitor customer use of the web site on an anonymous basis to identify general trends and to understand better our visitors’ behaviours; and
  • To investigate, respond to and comply with any legal, regulatory and similar requirements in relation to our organisation and our business.

We will not sell or share your information with a third party (other than any data processors acting on our behalf) unless you consent to this.

Generally, our use of data is on the legal basis of either fulfilment of a contract (for healthcare providers who contract with us) or performance of a task carried out in the public interest (healthcare).

Information for patients and healthcare service users:

Healthcare professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received. These records help to provide you with the best possible healthcare and help to protect your safety.

We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.

Details we collect about patients and users of our healthcare services:

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, GP Access Hubs, A&E etc.). These records help to provide you with the best possible healthcare.

Records which we may hold about you may include the following:

  • Details about you, such as your address and next of kin
  • Any contact our services have had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as blood tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you.

Your healthcare providers have separate privacy policies which you may wish to reference for further details on their use of your data.

Your Rights:

You have rights in respect of your data including:

  • Right of access to your data
  • Right to have data about yourself corrected or erased
  • Right to object to or restrict our use of your data
  • Right to data portability

To exercise any of these rights, please contact us on the addresses given above.

If you are not happy with our handling of your data, you can complain to our Data Protection Officer or to the supervisory authority. Our Data Protection Officer can be contacted by letter at the address above (please mark it for the attention of the Data Protection Officer) or via email at:

harccg.f4h.dpo@nhs.net

Note that the same Data Protection Officer currently acts for all the GP practices in the federation.

The supervisory authority is the Office of the Information Commissioner and can be contacted via their website at:

https://ico.org.uk