QI theory says that everyone should know a bit about QI and have access to support from those who know a bit more. The QIST is currently training up our improvement coaches to support practices and is also offering basic quality improvement training for all practice staff (clinical and non-clinical).
A two day course on the ‘Fundamentals of Change and Improvement’ was run in May 2018. Feedback was very positive; it was the first time 87% had received QI training.
A second course is being arranged for February 2019. Further details will follow soon.